Content Specialist · Instructional Designer · Knowledge Engineer
Hardware to software. Manuals to micro-videos. I transform complex products—from RFID terminals to autonomous vehicles—into clear documentation, learning experiences, and knowledge systems, using docs-as-code and automation where they add value.
Selected01 / Profile
What I've delivered
02 / Selected work
Hardware documentation · Autonomous vehicles
Produced documentation for industrial-grade RFID terminals and autonomous vehicle systems. Created quickstart, operations and maintenance manuals, covering autonomous controls, lidars, safety panels and remote monitoring software.
Documentation automation · Docs-as-code
Designed, prototyped, proposed, and deployed an automated alert-documentation pipeline. Validated an Excel source, transformed it with Python into canonical JSON, and generated searchable web documentation with support for other publishing outputs.
Developer learning · Engineering enablement
Developed e-learning courses on release management, SOX, patents, quality, and engineering compliance. Combined interactive learning, narration, animation, and assessment for delivery to hundreds of engineering staff.
Software documentation · Enterprise software
Owned documentation for an enterprise security product, with responsibility later expanding across the security portfolio. Planned and delivered installation, configuration, support, and release information using hands-on validation, DITA XML, and engineering reviews.
Training · Knowledge management
Led technical training and later managed knowledge management. Led an Engineering Process Group supporting a CMMI Maturity Level 2 initiative, coordinated process documentation and improvement work, and completed ITIL Foundation training.
03 / Capabilities
Clear guidance for complex hardware and software, from quickstarts and installation instructions to maintenance and troubleshooting in multiple languages.
Practical workflows that move structured source data into published documentation using Python, JSON, Git, docs-as-code, and CI/CD.
Topic-based content in DITA XML and Markdown, designed for reuse, conditional publishing, and localization.
Courses and short-form learning that combine clear scripts, visuals, narration, and assessment.
Information structures and documented processes that help teams find, maintain, and reuse what they know.
04 / Publications
How a Malaysian IT solutions provider used multilingual online and print documentation to better support customers and differentiate itself.