Technical Documentation · Instructional Design · Knowledge Management
I translate complex systems into practical guidance for enterprise software, RFID terminals, and autonomous vehicles. I own documentation delivery and design learning materials across the product lifecycle, from deployment to post-release support.
Writing01 / Profile
What I've delivered
Selected employers
02 / Writing samples
I owned documentation across multiple products, covering deployment, use, and post-release support. These publicly available samples show part of that work.
Published product documentation · IBM
I structured and authored installation guidance for IBM Security Access Manager for Enterprise Single Sign-On, separating stand-alone and clustered deployment paths.
What to look for: Deployment choices, prerequisites, and links that guide administrators to their next step.
View installation overview on IBM DocsPublished product documentation · IBM
I explained session-recording concepts for IBM Security Privileged Identity Manager through practical examples and step-by-step procedures.
What to look for: Widget explanations and examples, including pausing a recording to exclude confidential information.
View recorder widget guidance on IBM DocsThis sample documents version 2.1.1. IBM displays a retirement notice for this version.
Product compatibility reference · IBM
I helped the team maintain compatibility databases across the products under my documentation ownership. This report is one example.
What to look for: Supported versions, minimum requirements, and restrictions organized by software category.
View compatibility report on IBMThis link opens IBM's live compatibility report.
Post-release support documentation · IBM
I designed and authored this release-notes page for IBM Security Privileged Identity Manager, defining its structure and navigation. I also authored readmes and helped write support and extension articles.
What to look for: Dated release updates and navigation connecting fix packs, support articles, downloadable extensions, and documentation corrections.
View supplementary release notes on IBM SupportExtension release documentation · IBM
I published and maintained IBM Security Privileged Identity Manager's AccessProfile Library, uploading release files and documenting version changes and new features.
What to look for: Application descriptions, versioned downloads, and modification dates in a single reference table.
View AccessProfile Library on IBM SupportEditorial contribution · Grab Tech Blog
I helped edit and publish “How we reduced our CI YAML files from 1800 lines to 50 lines,” an engineer-authored article on simplifying GitLab CI pipelines.
Authors: Jia Long Loh, Oscar Cassetti, and Wenbo Wei. My contribution was editorial and publication support.
Read the article on Grab Tech Blog03 / Professional work
Work delivered in previous roles.
Hardware documentation · Autonomous vehicles
Authored quickstart, operations, and maintenance manuals for industrial RFID terminals and autonomous vehicle systems, covering controls, lidar, safety panels, and remote monitoring software.
Documentation automation · Docs-as-code
Designed and deployed an automated publishing pipeline for alert documentation. It validates Excel data, converts it to JSON with Python, and publishes searchable guidance, with support for other outputs.
Reconstructed demo; the client-specific version is confidential.
Developer learning · Engineering enablement
Designed and authored interactive courses on release management, SOX, patents, quality, and engineering compliance for hundreds of engineering staff, combining narration, animation, and assessment.
Software documentation · Enterprise software
Owned documentation delivery for two enterprise security products, from installation and configuration to release updates and support. Validated guidance hands-on and with engineering teams.
Training · Knowledge management
Led technical training and knowledge management. As Engineering Process Group lead, coordinated process documentation and improvement work for a CMMI Maturity Level 2 initiative.
04 / Portfolio demos
Demos and prototypes built for this portfolio, using fictional systems or synthetic data.
Documentation tooling · Portfolio demo
Pick a parameter change and the demo lists the code, requirements, tests and documentation topics to review, with the connection behind each one. Built on a small knowledge graph of a fictional coffee machine.
Knowledge management · Portfolio demo
Explore a synthetic 5,132-topic knowledge base, see where content has grown, and get a prioritised list of topics to review, ranked by freshness, readership and ownership.
05 / Capabilities
Hardware and software guidance covering installation, operation, maintenance, and troubleshooting in multiple languages.
Workflows that turn structured data into published documentation using Python, JSON, Git, and CI/CD.
Topic-based content in DITA XML and Markdown, designed for reuse, conditional publishing, and localization.
Interactive courses and short learning materials combining scripts, visuals, narration, and assessment.
Information structures and processes that help teams find, maintain, and reuse knowledge.
06 / Publications
How a Malaysian IT solutions provider used multilingual online and print documentation to better support customers and differentiate itself.
A guest post tracing how today’s structured-authoring and single-sourcing tools descend from early desktop publishing and SGML, from Interleaf and Ventura to FrameMaker and MadCap.
07 / Contact
Let's discuss how my experience fits your role in technical documentation, instructional design, or knowledge management.
Contact me on LinkedIn